It would be lovely if we never had to change the way we worked, but our competitors are pushing the boundaries all the time, trying to find that edge in business to put them in the lead. One of these solutions, which we often get asked for, is a VoIP pabx.
 
Voice over IP has without a doubt brought the biggest savings to most companies, and is beneficial to a company in more ways than just the direct cost saving. By turning voice into data, Hi-Grade Solutions are able to route the voice calls over existing network infrastructure, switches and through routers, out over the internet and to the intended destination. No traditional pabx equipment needs to be onvolved, the path is purely IP. You may retain a BT line for failover if necessary, or for fax machines, but there is no more need for expensive ISDN30 interfaces, associated line rental costs and the difficulty of adding incoming lines. We take care of all that, giving you more flexibility that you thought possible.
 
Of course, now that the voice is data, we can transform that into useful data, either by recording all calls, or select calls, or routing the call based on incoming number, or writing (reading even) from a database when a call arrives or leaves.
 
Your customers can now be greeted "Hello My Saville, I have your call details ref:12345 on my screen, how may I help you?" saving large amounts of time and increasing customer satisfaction and boosting your performance.
Unlimited call queues, unlimited extensions, no legacy proprietary equipment, freedom to choose handsets, unlimited voicemail, incoming lines, outgoing lines, simultaneous calls...the list is too large to express in one article, so give us a call and let us take you through what will probably be the most remarkable use of I.T. you have ever experienced.