Terms & Conditions
The Hi-Grade Solutions Subscriber Agreement

Solution4 Limited trading as Hi-Grade Solutions provides wholesale VoIP services to customers in accordance with the terms and conditions set forth in this agreement.

By registering for, activating, making use of, or by paying for Solution4 Ltd’s services you acknowledge having read and agreed to these terms, and you represent that there is no legal impediment to your entering or being bound by this agreement.

Billing, Pricing and Charges

Charges are calculated per call at the current rate rounded up to four decimal places.

Use of Solution4 Ltd’s services will be charged according to the current price list as made available either by e-mail or by publishing on the web site. Changes to our pricing shall become effective immediately upon posting to the site unless by prior arrangement different terms are agreed.

Payment for Solution4 Ltd’s VoIP services is billed on a pre-pay basis, unless otherwise agreed by both parties. You agree that our services will not be provisioned until sufficient pre-payment has been made, and that service may be terminated immediately if sufficient pre-payment has not been made. It is your ongoing responsibility to ensure that your account maintains the necessary balance to provision the service.

You agree that Solution4 Ltd may expire any credit that remains unused within 365 days of the credit being applied to your account. Such expiration renders the balance non-refundable, and is performed entirely at Solution4 Ltd’s discretion.

Any refund request will be subject to a 25% charge.

Transaction charges incurred by Solution4 Ltd will be passed on to the customer at the rates and percentages indicated when the customer adds credit to their account. The customer fully accepts these charges when they elect to “Create Order” on our website.

Solution4 Ltd reserve the right to change the rate of charges at anytime, notice is deemed to have been given when the new charges appear on the website.

If no prefix is included with call details these calls will be charged in accordance with our Premium rate tariff in force at the time of the call.

VAT

Solution4 Ltd charges VAT as per UK and European rules. If you are located in the UK VAT will apply. If you are EU based and hold a VAT certificate for you country you will be asked to supply us with a copy.

Excessive Call Attempts Surcharge

A minimum outbound call completion ratio (defined as percentage of completed calls versus attempted calls) of 20% (twenty percent) is required, and is calculated on total outbound call attempts during any 24 hour period. An Excessive Call Attempt Surcharge of £0.0025 per call will be added for all incomplete calls below this threshold.

Minimum Average Call Duration (ACD)

A minimum Average Call Duration (ACD) of two (2) minutes is required in any 24 hour period. In the event Customer’s ACD on an individual account is below the two (2) minute threshold, default billing increments on the customers account will change from one (1) second to the following:

Below two (2) minutes initial billing interval will be six (6) seconds followed by billing increments of six (6) seconds.
Below one (1) minutes initial billing interval will be twelve (12) seconds followed by billing increments of six (6) seconds.
Below thirty (30) seconds initial billing interval will be thirty (30) seconds followed by billing increments of six (6) seconds.

Measuring Usage

You agree that Solution4 Ltds records are conclusive evidence of your use of the site and service. Furthermore, you acknowledge that these records will be used to calculate charges incurred.

You accept that any use of the service originating from the IP addresses you nominate shall be deemed to be authorised, and that you will pay any charges arising from such use.

Any request for a billing adjustment must be made in good faith within thirty (30) days of invoice receipt through a Written Dispute Notification.

For the purpose of this Agreement, a Written Dispute Notification means an email message that must include the following information:

Disputed destinations (route description)
Amount of total dispute
Dispute type (e.g. rate, minute, or code)
If rate dispute, the claimed rates for each disputed destination
If minute dispute, the claimed minutes and associated call detail records for each disputed destination
If code dispute, the claimed codes and associated rates for each disputed destination

Your Responsibilities

You agree to be held fully responsible for all use of and fees related to your account, and accept full liability and responsibility for the actions of anyone who uses the site or service via your account, whether authorised or unauthorised, except when unauthorised use is solely attributed to an act or omission on the part of Solution4 Ltd.

Regulatory Issues

Solution4 Ltd. makes no representations or warranties that any type of government body will not make any changes to existing laws and/or tariffs that could impair Solution4 Ltds ability to deliver service to Customer.

Liability & Indemnification

You agree to indemnify Solution4 Ltd and its agents, and hold them harmless from any claims or damages relating to this agreement. You agree not to hold Solution4 Ltd or its agents liable for any loss of business, contracts, savings or profits, or any other damages or losses (direct or consequential) to the extent that Solution4 Ltds liability can be limited by law.

Term of and Changes to This Agreement

The terms of this agreement shall come into effect immediately upon appearing on the hi-net.co.uk website, as indicated by the time-stamp at the foot of this document. Solution4 Ltd may terminate this agreement at any time for any breach of these terms or any applicable policy as posted on the hi-net.co.uk website. No reimbursement for any fees charged in connection with Solution4 Ltds services shall be issued for such a termination.

Any provision of this agreement relating to term, payment, liability, indemnification, government law, or confidentiality shall survive termination or expiration.

Should a provision of this agreement be found to be invalid or unenforceable, or should Solution4 Ltd choose to waive any provision contained herein, you agree that the remainder of the agreement remains unaffected and in full force.

This agreement was last updated 15:00 (GMT) on Friday 23rd November, 2011.